HOBOKEN, N.J.–(BUSINESS WIRE)–
NICE Nexidia Interaction Analytics and NICE Engage accustomed at Brazil’s bigger chump accord event
NICE (NICE) today appear that it is the champ in two categories of the 2018 CONAREC Award. NICE Nexidia and NICE Engage were anniversary presented the accolade in a commemoration at the anniversary National Congress of Company-Customer Relations (CONAREC 2018) captivated in São Paulo, Brazil. The accolade reaffirms the company’s backbone in addition apprenticed analytics, one of the company’s three key pillars and a active force for added allusive engagements with customers.
Award winners were called by above Brazilian acquaintance centers and technology buyers, based on eight criteria, namely automatic appearance (bots), amount benefit, affiliation with added systems, all-embracing satisfaction; performance, achievability to abide / acclaim with supplier, affection of account / multichannel abutment and user acquaintance (UX).
NICE afresh alternate in the CONAREC exhibition (booth #20) and presented solutions that accredit arch in ‘the Acquaintance Revolution’ via its three pillars – Analytics, Artificial Intelligence and Cloud. A key addition apparent for the aboriginal time in Latin America was NICE Agent Basic Accessory or NEVA, the world’s aboriginal basic attendant, advised with the agent in mind. NEVA enables advisers to assassinate the best circuitous requests calmly appropriately accretion avant-garde and back-office action effectiveness, advocacy sales charge and enabling adherence to regulations while accretion morale.
Jacques Meir, Executive Director of Knowledge of Grupo Padrão, amenable for CONAREC, accent “The CONAREC Accolade represents a eyes in angle of the affection of technologies, processes and methodologies that acquiesce companies to advance their administration of clients. It lets you apperceive in detail how technologies and processes amalgamate to ensure the best chump acquaintance beyond altered channels. NICE acquired its acknowledgments based on the evaluations of barter and users of its technologies. That appliance is complete and complete because it is based absolutely on the characteristics and ability that NICE solutions accommodate to the companies.”
Yaron Hertz, President, NICE Americas, said, “Analytics, Billow and Artificial Intelligence solutions can assignment calm to accept user behavior. The NICE Nexidia band-aid for analytics, for example, uses neural acquirements networks to accomplish adult audio and argument searches on all types of interactions such as calls, chats, e-mails, and surveys. By carrying a absolutely chip appearance of interactions with customers, companies can booty the appropriate measures and bear a alone acquaintance for anniversary person, behindhand of the channel. We are accustomed to accept the awards in two categories. The acceptance reinforces our administration in the bazaar and our charge to carrying chump experience. Recently, Forrester Research ranked NICE Nexidia as the baton in its Forrester New Wave ™ report: AI-Fueled Speech Analytics Solutions, Q2 2018.”
About NICENICE (NICE) is the world’s arch provider of both billow and on-premises action software solutions that empower organizations to accomplish smarter decisions based on avant-garde analytics of structured and baggy data. NICE helps organizations of all sizes bear bigger chump service, ensure compliance, action artifice and aegis citizens. Over 25,000 organizations in added than 150 countries, including over 85 of the Fortune 100 companies, are application NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All added marks are trademarks of their corresponding owners. For a abounding account of NICE’s marks, amuse see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis columnist absolution contains advanced statements as that appellation is authentic in the Private Securities Litigation Reform Act of 1995. Such advanced statements, including the statements by Mr. Hertz, are based on the accepted beliefs, expectations and assumptions of the administration of NICE Ltd. (the Company). In some cases, such advanced statements can be articular by agreement such as believe, expect, may, will, intend, project, plan, appraisal or agnate words. Advanced statements are accountable to a cardinal of risks and uncertainties that could account the absolute after-effects or achievement of the Aggregation to alter materially from those declared herein, including but not bound to the appulse of the all-around bread-and-er ambiance on the Company’s chump abject (particularly banking casework firms) potentially impacting our business and banking condition; competition; changes in technology and bazaar requirements; abatement in appeal for the Company’s products; disability to appropriate advance and acquaint new technologies, articles and applications; difficulties or delays in arresting and amalgam acquired operations, products, technologies and personnel; accident of bazaar share; an disability to advance assertive business and administration arrangements; and the aftereffect of anew allowable or adapted laws, adjustment or standards on the Aggregation and our products. For a added abundant description of the accident factors and uncertainties affecting the company, accredit to the Company’s letters filed from time to time with the Securities and Exchange Commission, including the Company’s Anniversary Report on Form 20-F. The advanced statements independent in this columnist absolution are fabricated as of the date of this columnist release, and the Aggregation undertakes no obligation to amend or alter them, except as appropriate by law.
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