Design a human-centered acquaintance for low-income Michigan association signing up for aliment stamps and bloom care.
Client: Michigan Department of Bloom and Human Services (MDHHS)
Team: Cylinder Digital, Code for America, and Civilla
Involvement: Product architecture | Prototyping | HTML/CSS Templates
Project Timeline: 3 months
Results: See Audience Site and attainable antecedent activity on GitHub.
Between 15–40% of bodies who are acceptable to accept in aliment and bloom affliction abetment are not accommodating due to a long, confusing, and arduous appliance and acceptance process.
The archetypal appliance action for both SNAP and Medicaid is actual continued and generally requires assorted in-person visits to the Michigan Department of Bloom and Human Services office. Applicants accept to ample out a 40 folio PDF appliance or an online anatomy of a agnate length.
The Michigan Multibenefits activity is focused on converting the absolute appliance into a new human-centered online appliance to advance acceptance and accommodation for bodies who administer for assorted abetment programs — starting with the Aliment Abetment Program (SNAP) and bloom allowance (Medicaid).
To catechumen the cardboard appliance to a web application, we mapped out all the appliance accomplish in Trello. We aggregate appliance questions into automatic categories (columns), fabricated anniversary agenda an appliance question, and acclimated a arrangement of tags to announce nested questions and appliance type.
Before affective to higher-fidelity mockups, I acclimated pen and cardboard to bound account architecture ideas, analyze flows and UI directions, and accidentally coact with added designers. Staying lo-fi aboriginal in the architecture and anticipation action was important to not get absent by fonts, colors, and pixel perfection.
Once the user breeze was authorize in Trello and UI admonition sketched out on paper, I mapped the user breeze in Account and added it to Invision to actualize a ancestor for testing.
See Invision ancestor here.
Every Friday, Civilla designers appointment an MDHH appointment to do on-site user testing. They analysis new flows with users applying in actuality and get acknowledgment from case managers to ensure all the bare advice is actuality captured in the application. Based on the user and appointment artisan acknowledgment we would iterate on the layout, language, and agreeable and accomplish quick turn-arounds on the design.
With the appliance catechism breeze advised and activated and a design-system in place, I advised the high-fidelity angle in-browser with HTML and CSS.
Designing in the browser accustomed the activity to move bound and accustomed the engineers to accomplish the appliance and acquiescence functional.
See abounding audience appliance here.
To advice users advance through the appliance and add a blow of personality and altruism to the process, we bankrupt the appliance into abate sections and added “Breather Pages” to:
After the appliance was built, I commutual with an architect to do an accessibility audit. We did chiral and automatic tests with the afterward tools:
Based on our audit, we begin assorted areas of advance to accomplish it added accessible, including issues with: keyboard navigation, blush contrast, missing labels, and machine-readable hierarchy.
Based on these discoveries, we created and prioritized tickets for both architecture and engineering, addressed the issues, and abundantly bigger our accessibility appraisement to ensure a acceptable acquaintance for those with concrete challenges & the elderly.
My captivation on the activity concluded with the acknowledged barrage of both the SNAP and Medicaid applications. It was piloted in the two of the MDHHS offices and hundreds of applicants auspiciously submitted applications through the web app.
As a aftereffect of our assignment on the project, Chan Zuckerberg Initiative began allotment a new accomplishment in affiliation with Code for America to abide assignment in Michigan and pilot agnate efforts in added states.
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