OpenText, a provider of Enterprise Advice Management (EIM), is absolution OpenText Qfiniti for Amazon Connect, a self-service, cloud-based acquaintance centermost solution.
The belvedere enables any business to bear bigger chump account at a lower amount and is now accessible on the AWS Marketplace.
The affiliation of Qfiniti with Amazon Connect signals a new accepted in cloud-based chump abutment and workforce access and enables all organizations application Amazon Connect to bear world-class chump support, while ensuring abysmal and allusive acumen into the abstracts and advice that these interactions produce, said Mark J. Barrenechea, carnality chair, CEO and CTO, OpenText.
OpenText Qfiniti provides organizations application Amazon Connect with a able-bodied SaaS workforce access solution, including abounding alarm playback and avant-garde analytics.
Qfiniti offers capabilities including acquaintance centermost recording playback, custom affection ecology forms, desktop awning capture, user configurable muting and appearance of articulation and awning action for acquittal agenda industry compliance, and avant-garde analytics.
For added advice about this new release, appointment www.opentext.com.
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