If you don’t apprehend aback from the lender afterwards eight weeks or your complaint’s alone or you’re not blessed with the response, you should amplify your complaint to the free, absolute Banking Ombudsman Service. This is the official, candid anatomy for clearing disputes amid individuals and banking companies.
You charge to ample in the Ombudsman complaint form
As with the aboriginal letter to the payday lender, which you could consistently archetype and paste, don’t feel you accept to be formal. Explain the point clearly, concisely and honestly, in your own words, aloof as if you were answer the bearings to a friend.
For advice to ample it out: Complaint anatomy help*
It’s simple to ample in, admitting booty care. If you charge advice bushing this out, you can alarm it on 0300 123 9123 or 0800 023 4567, and it’ll adviser you through the claim, or use our step-by-step adviser above. It’s accounting in Microsoft Word so you can calmly cut and adhesive sections or book it and accept it aing to you as you’re bushing in the ombudsman’s form.
You can accelerate it aback by column or ample it in online. Attach any paperwork to aback up your case.
The ombudsman will accelerate you a acceptance letter to say it’ll attending into your case and get aback to you if it needs any added information.
The ombudsman will adjudge whether the affairs beneath which the payday accommodation was awash were unfair, again adjudge what redress is required. In best acknowledged mis-selling cases, this agency a refund.
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